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Is jotform a scam3/31/2024 With its user-friendly drag-and-drop interface and wide range of features, Jotform makes it easy to create custom forms for everything from lead capture to event registration. Jotform is one of the most popular form builders on the market, and for good reason. Jotform is $#*!, not the program itself but whoever is running behind the scenes is stealing! See critical reviews Reviews (184) Always a back end issue, for someone who uses online forms for sales it's not good.If you’re looking for an online form builder, chances are you’ve heard of Jotform.īut what is Jotform? And is it the right tool for your needs? We're sorry you're experiencing this issue and for the delayed response here. Just to clarify, our standard plans (Free, Bronze, Silver, and Gold) are individual, single-user plans. ![]() It is a violation of our Terms of Use to share login credentials with other individuals. In order to ensure that your account stays secure, please reset your password today and do not share your login credentials with others. If you need an account that allows multiple users, we encourage you to look into upgrading to Jotform Enterprise. Enterprise accounts can accommodate everyone on your team, while giving you full control and visibility into each action taken by members of your team, for IT audit purposes. We also found out that your account was suspended for violating our terms. Please be reminded that collecting sensitive information such as credit card details is against our Terms of Use. We have reactivated your account again but we request you to remove the credit card fields on this form "A*******d Standard Info Request" or delete this form if it's no longer used. To properly collect payments, you can integrate your form available payment integrations such as Stripe, PayPal, Square, etc. Additionally, if you want to charge your customers manually at a later date, you can enable Payment Authorization in the payment settings. Here's a link to the guide about how to enable Payment Authorization. Reach out to us if you have more questions through our Support Contact Form at. We'll be happy to help.Īlways a back end issue, for someone who uses online forms for sales it's not good. Mistakes happen fine but it's always a song and dance to fix reoccurring issues! I wa spaying monthly and all of a sudden a customer messaged me that when they went to fill out form it said I (the business) maxed out our limit of submissions (classy for customers to see), so I went online and they said I had to upgrade in order to TURN MY FORM BACK ON! After hours of being disabled and losing sales I paid it even though I was confused because I knew it was gonna take forever for customer service. When I paid I used a different email and they gave me a whole new account while also enabling my old. The new account sat there 3 months with zero forms and them taking payments now for 2 accounts. I kept in touch the whole time and now they won't refund me because it's past refund time. $39 3 times! Imagine if they did this to everyone and what if I didn't catch it. Jotform is $#*!, not the program itself but whoever is running behind the scenes is stealing! A lawyer would have a field day with this class action because I know I'm not alone. ![]() Let me explain our refund policy to clear things up. If you decide to cancel your account within 30 days of your payment, you'll receive a full refund. However, if it's past the 30-day period, we won't be able to issue a refund. You can find more details about our refund policy in our Terms of Use here. I understand that there was a charge on your other account. We'll investigate this matter and do our best to help you out via your support ticket. ![]() I also want to assure you that we never force our users to upgrade. Upgrading is completely optional, and you can also cancel your subscription anytime you want.įeel free to contact us again if you have more questions through our Contact Us page at. We're delighted to hear that we were able to address and resolve this issue. Your satisfaction is of utmost importance to us.
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